I. Product Quality

1. Organize production strictly according to the product specification, quantity, technical regulation and the corresponding national and industrial standards stated in bid documents.

2. Carry out sentinel procurement of main materials by picking up qualified raw material suppliers.

3. Carry out the production control according to ISO9001 Quality Management System and the strict process inspection to make sure the material and products meet standard.

4. Strictly carry out the delivery inspection to make sure the100% percent of pass of product leave factory.

5. When each batch of products is out of the factory, we provide the corresponding delivery inspection report to customers.

6. Earnestly perform the supply contract signed by both parties, make sure the delivery of the products meets the contract requirements

7. Our company will actively assist to deal with the problems occurred from products out of factory. And our company will undertake all the responsibility for the problem attributed to us.

II. After-sales Service

1. Our company adheres to the principle of “Customer Supreme, Quality First” and specially sets up the after-sale service department to provide technological service for customers at any time.

2. If the customer needs, our company will appoint service engineer to make on-the-spot service and help solve all the problems aroused in use.

3. We will give the definite reply and solution within one hour after the receipt of the quality problem reflected by customers; if the problem needs to be resolved on the spot, we will appoint the technician to handle it within 12h within the city, 24h within the province and 48h in other provinces and cities.

4. Our company provides one year warranty period for our product since the date of installation under the standard installation and optimum application. We provide “Three Guarantees” service for customers due to the product quality under regular service condition within warranty period.

5. We will carry out follow-up service for users and make follow-up visit timelessly to master and solve the problems in use process.

Our company will satisfy the reasonable requirements of customers earnestly anytime and anywhere. We will provide quality product and good service as well as carrying out the belief of harmony, mutual trust and common development.